A New Online & Mobile Banking Experience!
We are pleased to announce our improved online and Mobile Banking platform will soon be here.
You’ll appreciate this upgrade offering a more modern approach to Online Banking, flexibility, feature additions, upgraded systems and increased security enhancements, and a mobile-
friendly experience.
During the next few weeks, we will continue to add information to this page as it becomes available — including details about new Online and Mobile Banking features and helpful tips —
so we encourage you to check back often for updates.
If you have questions, please email support@egefcu.com or call 800-252-4876.
Timeline:
- Friday, November 4, 2022 (9am): Our upgrade will occur, and Online and Mobile Banking Systems will be unavailable through the weekend.
- Monday, November 7, 2022 (9am): All systems will be back up, and Online & Mobile Banking services will be ready to use.
- Important: When you log back in on November 7th, you’ll log in with your current username and the last 6 digits of your social security number. Also, download your new Mobile App; you can find it in the App Store or Google Play.
Amazing New Features:
- Multi-Factor Authentication – Relax with this enhanced security feature which will require two methods of verifying your identity.
- Credit Sense SM – Gain free and easy access to your credit score on-demand, and receive email notifications or alerts regarding changes or updates to your score.
- TransferNow® (external transfers) – Transfer funds into and out of accounts between different financial institutions.
- Free Bill Pay – Pay one-time only bills or set up recurring payments. It’s safe, secure, and convenient; plus, you’ll never forget a payment again!
Important Scheduled Downtime
The account management system for Online and Mobile Banking will be unavailable from 9am EDT on November 4, 2022, until the new system upgrade is complete at 9am on Monday, November 7, 2022. During this time, you will NOT be able to see your accounts or transact business Online or via the Mobile App. You can still make a payment in any branch or via US Mail.
First-Time Login to New Online Banking
Important Reminders:
If you are a current online/Mobile Banking user, you must sign into your account with your current User ID and the last 6 digits of your social security number.
Online Banking Upgrade Frequently Asked Questions
Where do I find my temporary Password?
Your temporary password will be the last 6 digits of the primary account holder’s social security number.
Can I change my Password?
Once you have successfully logged into the new Online Banking system for the first time using your temporary password, you will immediately be prompted to change your password to one
that you choose. The password you choose will be the one you will use to log into your Online Banking account going forward.
I have the link to the current Online Banking login page bookmarked/saved. Will it still work after the launch of the new Online Banking system?
No. If you have the current Online Banking login page bookmarked, your bookmark will no longer work once the Online Banking system is launched. Please use the login link on our
www.egefcu.com home page.
Why does the Online Banking system need an upgrade?
The upgraded Online Banking systems will provide a more versatile, robust approach to Online Banking, along with increased security enhancements.
You will have the ability to:
- More easily manage your accounts, including setting account alerts.
- Transfer money to and from internal accounts and to and from other financial institutions.
- Pay bills with Bill Pay.
- Manage Mobile Banking devices and download the E&G EFCU Mobile Banking app.
- Keep an eye on your credit score and credit report and simulate how changes in your credit activity can impact your score with SavvyMoney.
How often will I be asked to verify my account using my phone?
You can expect to be prompted during first-time enrollment and when you use a new device or location to access your accounts.
In addition, you will be prompted to verify your account prior to making any changes to your account settings if you weren’t initially prompted to verify your account at the time of login.
I nicknamed my accounts. How will I know which account is which?
You will need to rename your accounts. In the new Online Banking, just click on the next to your account to choose account settings. From there, you can create a nickname for the
account.
What if I need to access my accounts during the scheduled downtime?
You will still have access to your funds through our network of ATMs, found at https://co-opcreditunions.org/locator/ and by using your E&G debit card. You can also visit any of our
branches or call us at 914-946-6200 during normal business hours to complete your transactions.
